2017 Conference Agenda

Government ICT 2.0:

September 26, 2017
  • 08:00
    Registration (Sponsored by NICE), Refreshments & Networking
  • 09:10
    Chair’s Opening Address
    Bryan Glick, Editor-in-Chief, Computer Weekly (Confirmed)
  • 09:20
    Opening Keynote: Growing the Digital, Data and Technology (DDaT) Capability Across the Public Sector to Drive Service Transformation Forward
    Holly Ellis, Director of Capability, for the Digital, Data and Technology (DDaT) Profession, Government Digital Service (Confirmed)
    • Attracting, recruiting and retaining top DDaT talent to respond to modern challenges
    • Employing the right tools to transfer knowledge that will enable current staff to develop their skill set and grow tech talent
    • Nurturing a culture of diversity, creativity and equality to position the Civil Service as 'the destination of choice' for digital, data and technology professionals
  • 09:40
    Shaping the Future of Public Sector Technology Procurement to Improve the User Experience for Buyers
    Chris Hankinson, Senior Category Lead Software, Crown Commercial Service (Confirmed)
    • Helping Public Sector buyers procure technology that meets their service needs
    • Expanding on how the Crown Commercial Service (CCS) develops commercial agreements that deliver innovation and value for the taxpayer
    • Transforming the way CCS guides Government to do business
  • 09:55
    Delivering the Smarter State
    Rob Driver, Head of Public Sector, TechUK (Confirmed)
    • Procuring for Innovation and Growth
    • Unlocking the Next Wave of Digital Transformation
    • Adopt a Digital First Mind-set to Digital Devolution
  • 10:10
    Questions & Answers
  • 10:20
    Refreshments, Networking & Exhibition
  • 11:05
    Case Study: The End-to-End Transformation of Adur & Worthing Councils: Mapping Legacy IT Infrastructure to Create a Digital Highway for the Future
    Paul Brewer, Director for Digital & Resources, Adur & Worthing Councils (Confirmed)
    • Breaking down technological components into a capability map to identify business needs
    • Adopting cloud-based applications to enable system interoperability and overcome departmental silos
    • Deploying a low code platform as a business process system: Using a visual interface to build a workflow diagram
    • Developing new IT products with embedded automation to accelerate customer service delivery
  • 11:20
    Panel Discussion: Overcoming Key ICT Leadership Challenges
    Paul Brewer, Director for Digital & Resources, Adur & Worthing Councils (Confirmed)
    Nadira Hussain, Head of ICT and Former President of SOCITM, London Borough of Enfield (Confirmed)
    Veronica Barella, Head of Business Partnering in ICT Shared Services, London Borough of Hammersmith & Fulham, Royal Borough of Kensington and Chelsea and Westminster City Council (Confirmed)
    • Balancing strategic decisions with budget constraints: Creative and innovative solutions
    • Examining the benefits of developing digital solutions in-house vs. outsourcing
    • Exploring how collaborative partnerships have enabled a step-change within digital transformation
    • Assessing the impact of Brexit on engagement with third parties and procurement frameworks
    • Developing strategies to attract, recruit and retain top tech talent in a competitive marketplace
  • 11:40
    Questions & Answers
  • 12:00
    Seminar Session 1

    Delegates have the opportunity to attend one of a selection of practical seminars, on topics such as:

    • Overcoming the complexity of a multi-provider ecosystem for a more functional environment
    • Bringing in-house expertise and governance to manage multiple suppliers and successfully integrate services
    • Ensuring interoperable technology that creates a culture of open, digitally enabled policy-making and service delivery
  • 13:00
    Lunch, Networking & Exhibition
  • 14:00
    Seminar Session 2

    Delegates have the opportunity to attend one of a selection of practical seminars, on topics such as:

    • Identifying gaps in your current data architecture and selecting the right protection tools
    • Discussing ways of reaching GDPR compliance without disrupting efficient data flow
    • Embedding data governance principles to enhance data quality and transparency
  • 15:00
    Afternoon Networking, Refreshments & Exhibition
  • 15:30
    Afternoon Keynote: Lessons Learnt from Leading a Digital Government
    Andrus Kaarelson, Director of Information Systems, Information System Authority, Republic of Estonia (Confirmed)
    • Learning from one of the most advanced interoperability systems: ‘X road, the back bone of e-Estonia’
    • Overcoming the challenge of implementing digital identities by issuing secure unique identifiers
    • Harnessing more than 170 databases to enable the functioning of 2,000+ services provided by 900 organisations
    • Securing transparency and citizen trust by providing a mechanism of monitoring personal data usage
    • Exploring the possibilities of extending the scope of X road beyond Estonia: An update on forming a partnership with Finland
  • 16:00

    Delegates will have the option to choose between three technological streams:

    • Stream 1: Cloud
    • Stream 2: Data
    • Stream 3: Infrastructure
September 26, 2017
  • 16:00
    Case Study: DWP’s Digital Transformation Journey – A New Cloud- centric Model
    John Keegan, Head of Cloud Infrastructure Services, Department for Work & Pensions (DWP) (Confirmed)
    • Building new data-centre environments for applications that can’t be moved immediately to the public cloud
    • Rationalising compute, network and storage to make use of virtualisation and modern ICT infrastructure techniques, creating a hybrid cloud environment
    • Migrating customer communication channels to cloud-based applications to reduce operational cost and time
    • Making proactive decisions to source products and managing a multi-supplier ecosystem
    • Expanding the Digital, Data and Technology Profession (DDAT) and cross-training existing staff to grow technical capabilities
  • 16:15
    Paving the Way for Your Next Step on Your Digital Transformation Journey
    Martin Smith, Head of Marketing, Integrated Campaign Planning, Public Sector & Primetime, Adobe
    •  Extracting insights from our digital transformation survey to identify the key challenges and opportunities of citizen engagement
    • Leveraging machine learning, artificial intelligence (AI) and deep learning capabilities to tackle today’s complex experience challenges
    • Examining real-world examples of AI in action such as image matching across millions of images, understanding the meaning and sentiment of documents and finely targeting important audience segments
  • 16:30
    Exploring How Aylesbury Vale District Adopted Software-as-a-Service to Enable Automation of Customer Services
    Maryvonne Hassall, Assistant Director for Digital Strategy, Aylesbury Vale District Council (Confirmed)
    • Creating a digital platform which combines data with intelligent systems, resulting in fully integrated and automated transactions for all customers
    • Introducing AI and AI powered voice control which, over time, will automate responses to increasingly complex customer demands while reducing officer time and cost
    • Making the move to 100% cloud based software, resulting in a simplified and low maintenance ICT model
    • Delivering a commercial, strategic approach to everyday business functions such as service provision, procurement and resourcing
  • 16:45
    Panel Discussion: Vision 2020 – How can Government Embrace Future and Emerging Technologies?
    Maryvonne Hassall, Assistant Director for Digital Strategy, Aylesbury Vale District Council (Confirmed)
    Dale Shepherd, Digital Services Manager, Shropshire Council (Confirmed)
    • Utilising future technologies to deliver more personalised services which meet the needs of individuals
    • Assessing the opportunities and risks arising from the Internet of Things
    • Exploring the transformation potential of artificial intelligence and machine learning
    • Envisioning the use of wearables, robotics, and drones to enhance public service operations and encourage the use of digital service channels
September 26, 2017
  • 16:00
    Keynote Session: Making Better Use of Data as an Enabler for Public Services
    Heather Savory, Deputy National Statistician and Director General for Data Capability, Office for National Statistics (Confirmed)
    • Improving data quality through the removal of duplication, overlap and contradiction in datasets held by government
    • Building and expanding data science and analytical capability to use data to improve decision-making
    • Introducing measures to ensure the management and use of data securely and appropriately across public sector workers
    • Embedding a culture of data sharing and data transparency across organisational boundaries
  • 16:15
    Case Study: Putting Data at the Centre of the Next Wave of Digital Transformation
    Charlie Boundy, Head of Data Science, Department for Work & Pensions (DWP) (Confirmed)
    • Leveraging data to tackle policy issues and influence the delivery of citizen-facing services
    • Understanding the evolving nature of data and how to get the right data, in the right place, at the right time
    • Embedding analytics into apps or business processing to manage team resources and support
    • Overcoming challenges of embedded analytics: Trusted data, design, privacy and ethics
    • Working closely with users to find out what data products they would find most useful
  • 16:30
    Readying the Public Sector for Web-scale Data Challenges
    Alex Coley, Data Business Strategist, Epimorphics
    • Breaking into the legacy treasure-troves of data
    • Growing the framework of data standards
    • Overcoming the barriers of data integration across multiple organisations
    • Challenging the cultural practices of data management
  • 16:45
    Case Study: Balancing Information Security with Info-Sharing in a Time of Digital Change
    Lauri Almond, Business Consultant Information Governance Operations, Essex County Council (Confirmed)
    • Securing buy-in and enabling collaboration across Local Authorities, NHS, Essex Police, Essex Fire and Rescue, Academia, Third Sector and Private Sector
    • Overcoming the barriers to information sharing, developing the WEISF Portal, and planning for GDPR
    • Auditing existing supplier arrangements and updating procurement contracts to reflect the GDPR’s data processor obligations
    • Addressing IT security people/policy element, using Metacompliance for simulated phishing
September 26, 2017
  • 16:00
    Norfolk Futures – Technology, Innovation & Efficiency: Discussing how Tech and Data are Driving Change and Savings in Norfolk
    Geoff Connell, President of SOCITM; Head of Information Management and Technology;, SOCITM, Norfolk County Council (Confirmed)
    • Building a digital infrastructure
    • Fostering a culture of digital citizens
    • Growing digital literacy for digital employees
  • 16:15
    Using Citrix NetScaler Tools to Better Understand System Usage, Performance and Availability
    Andrew Scott, Systems Engineer Manager, Citrix (Confirmed)
    • Using the right tools to enable Enterprise networks to better control application management with detailed analytics
    • Delivering powerful visibility across the infrastructure so it is possible to meet performance and security requirements
    • Reducing the operational costs and simplifying tasks, by providing real-time analytics to help administrators identify and address application performance and security issues across the infrastructure
    • Deploying NetScaler MAS to provide application-level integration with external orchestration systems
  • 16:30
    Building an IT Infrastructure for Shared Services
    Ian Farrar, Director of IT Services, LGSS (Confirmed)
    • First principles – where we started from
    • What we’ve done so far
    • What we’re building – Shared Services IT for the future
  • 16:45
    Panel Discussion: Building Modern & Sustainable Public Services Using Technology Effectively
    Geoff Connell, President of SOCITM; Head of Information Management and Technology;, SOCITM, Norfolk County Council (Confirmed)
    Yvonne Gallagher, Director, Digital Value for Money, National Audit Office (Confirmed)
    Ian Farrar, Director of IT Services, LGSS (Confirmed)
    • What are the key elements of technology that we could use to support the transformation of services?
    • How can data and data analytics identify inefficiencies and improve service delivery?
    • How can Central and Local Government learn from the good work that takes place within the public sector?
    • How can Central and Local Government collaborate better and join up to serve their customers more quickly and efficiently?
    • What can we take away from the private sector in order to develop sophisticated digital solutions and mitigate common integration risks?

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